Refund policy

Refund Policy

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Refunds (if applicable)
Customers may request a refund within the first 48 hours after a purchase has been completed. After that point, all sales are final.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at programs@naturemuseum.org.
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